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Elevator FAQs:

How much weight can an elevator hold?
What happens when the electricity goes out?
Will the door ever open while the elevator is moving?
Can the landing door be opened when the elevator is not there?
If I'm considering a home elevator, when should I call you?
Can someone come see my home and talk with me about a custom home elevator - with no obligation? What about talking with my architect or contractor?

Stairlift FAQs

Can you install a stairlift on curved or spiral stairs?
Can you install a stairlift outside?
How much weight can a stairlift hold?
What happens when the electricity goes out?
Is a stairlift the same as a stairglide?
Is the cost of a stairlift covered by my medical insurance or Medicare?
Is there any regret homeowners have expressed about installing a stairlift?
Can someone come see my home and talk with me about a stairlift - with no obligation?

How much weight can an elevator hold?
A standard home elevator can carry up to 750 pounds. Back to top

What happens when the electricity goes out?
In a power failure, a battery-operated safety feature makes sure passengers are never stranded between floors. Emergency lighting comes on and the controlled safety descent feature automatically takes the car to the lowest floor or another pre-selected floor (some models).
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Will the door ever open while the elevator is moving?
No. A locking device on the door prevents it from opening while the elevator is traveling between floors. Back to top

Can the landing door be opened when the elevator is not there?
No. All landing doors are mechanically locked and can only be released when the elevator is at that floor. Back to top

If I'm considering a home elevator, when should I call you?
As soon as you start thinking about it. We can provide design information and advise you on the best location. We'll work with your architect or contractor from the inception of drawings to the finished result - ensuring the elevator installation is as smooth and hassle-free as it can be.
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Can someone come see my home and talk with me about a custom home elevator - with no obligation? What about talking with my architect or contractor?
We're happy to talk with you, your architect or contractor - no strings attached. Just call 1. 800.730.LIFT (5438) or email us: info@customhomeelevator.com. Back to top

Can you install a stairlift on curved or spiral stairs?
At Custom Home Elevator, we've never met a set of stairs we couldn't put a lift on. Stairlifts can run on either side of the stairs. They can take an inside or outside curve and maneuver through landings - easily managing 90 and 180-degree turns. Back to top

Can you install a stairlift outside?
Yes. In fact, there are models specifically manufactured with outdoor conditions in mind. An outdoor unit is weatherized to protect against the elements and comes with a chair cover. To prevent unauthorized use by others, it is equipped with a keyed operation system. Back to top

How much weight can a stairlift hold?
It depends on the manufacturer of the lift, but a stair chair can accommodate up to 400 pounds.
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What happens when the electricity goes out?
Many stairlifts provided by Custom Home Elevator operate on battery power when you've lost power to your home. Back to top

Is a stairlift the same as a stairglide?
Stairlifts are called many different names, including stairglide, stair chair, chair lift, battery-powered chair, stairway lift, stairway elevator, staircase chair and stair climber. They're also thought of as home medical equipment and durable medical equipment. Back to top

Is the cost of a stairlift covered by my medical insurance or Medicare?
Medicare does not cover the cost of a stair lift. Some private insurers do. Check your policy or talk with your agent to determine what applies in your situation. Back to top

Is there any regret homeowners have expressed about installing a stair lift?
In more than 15 years of the founder's experience the only regret he's heard is: Why did I wait so long? Back to top

Can someone come see my home and talk with me about a stairlift - with no obligation?
We're happy to talk with you, no strings attached. Just call 1.800.730.LIFT (5438) or email us: info@customhomeelevator.com. Back to top

 
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